Política de envío
Thank you for choosing our store for your custom-made crocheted products! We are excited to create something special just for you. To ensure a smooth and satisfactory shopping experience, please read our shipping policy regarding custom-made items:
1. Production Time:
a) Estimated Timeframe: As each custom-made crocheted item is uniquely handcrafted, the production time will vary depending on the complexity of the design and our current order queue. Upon placing your order, we will provide you with an estimated timeframe for production and shipping.
b) Communication: Our customer support team will keep you informed about the progress of your order throughout the production process.
2. Shipping Time:
a) Delivery Options: We offer various shipping options at checkout, allowing you to choose the one that best suits your needs, including standard shipping, expedited shipping, or express shipping.
b) Delivery Timeframe: The shipping timeframe will depend on your selected shipping method and your location. Please note that international shipments may be subject to customs processing, which can cause additional delays beyond our control.
3. Shipping Costs:
a) Shipping Charges: Shipping costs will be calculated based on the weight of the package, the shipping destination, and the selected shipping method.
b) Free Shipping (Optional): We may offer free shipping promotions on certain orders. Please check our website or promotional materials for more details on eligibility.
4. Address Accuracy:
a) Providing Accurate Information: It is essential to provide accurate shipping information during the checkout process. Please double-check your shipping address to ensure timely delivery. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
5. Tracking and Order Status:
a) Tracking Information: Once your custom-made crocheted item is ready for shipping, we will provide you with a tracking number. You can use this tracking number to monitor the status of your shipment.
b) Order Status Updates: You will receive regular updates via email or other communication channels regarding the status of your order, including production updates and shipping notifications.
6. Delivery Confirmation:
a) Delivery Receipt: Once your order is successfully delivered, we recommend promptly confirming receipt of the package. If there are any issues with the delivery, please contact us immediately.
7. International Shipping:
a) Customs and Duties: For international orders, please be aware that customs duties, taxes, or other fees may apply upon entry into your country. These additional charges are the responsibility of the customer.
b) Shipping Limitations: Please be aware that certain countries may have restrictions on specific items or materials. We will notify you if there are any shipping limitations related to your order.
If you have any questions or concerns regarding our shipping policy for custom-made crocheted products, please don't hesitate to reach out to our customer support team at [customer support email/phone number]. We value your business and are committed to providing you with a delightful shopping experience! Thank you for choosing our store for your custom crochet creations.